Service Prototypes: High-Impact, Low-Cost Ways to Design With Communities
Date & Time
Thursday, April 28, 2022, 12:00 PM - 1:00 PM
Marian Johnson Sheba Rivera Christian Villanueva Emily Rentschler

Before your initiative or organization invests resources in a new service, prototype it! Prototyping is a human-centered design method that allows you to build out a low-cost, no frills version of a service and test it with users, before making any major investments in a pilot. It’s a really powerful way to invite community members, partners and other stakeholders to design and refine an idea before it’s set. This session will guide you in how to develop a quick ,low-resolution version of a service using tools such as investigative rehearsals and card sorting. Then you’ll test it with your co-designers to discover success factors, validate key components, and better estimate its impact and value to your partners and community.

Session Type
Concurrent Tool Session
Conference Theme 2022
Shifting Power and Connecting to Community